Maintenance and Service
What are my maintenance responsibilities?
Learn about home care and maintenance responsibilities, including emergencies, on our 'Home Care & Maintenance' page [here].
How do I place a service request?
Submit service requests online [here]. Review home care policies first. For emergencies, call 833.PRG.RESS (833.774.7377). Report uninhabitable conditions: mail/hand delivery (7500 N. Dobson, Suite 300, Scottsdale, AZ 85256), email ([email address removed]), or online portal.
What is Permission to Enter?
Maintenance requests can be completed in your absence with Permission to Enter. Leave keys in the lockbox. Learn more [here].
How do I cancel or reschedule an appointment?
Cancel or reschedule appointments at 833.PRG.RESS (833.774.7377). 24 hours' notice required to avoid a $105 trip charge.
Will I be charged for maintenance service requests?
No service fee for our responsibilities. $105 minimum fee for resident responsibilities. See Home Care and Maintenance page [Link].
What should I do if I’m locked out of the house?
Contact a locksmith for lockouts. We do not have spare keys. Keep keys with you for power outages or garage door issues.